Customer service
Contact us
Phone and email both reach the same small customer service team. Orders, sizes, returns, and billing questions are all handled here — and if a question is really about your ears rather than your order, we will tell you to speak with a licensed clinician instead.
Direct contact
- Corporate address
- Perris Provo LLC
- 826 Expressway Lane PMB441, Spanish Fork, UT 84660
- Fulfillment & returns address
- 5071 Ball Rd #4026, Cypress, CA 90630
- Please request a return authorization before sending anything back — see the Refund Policy.
Quick answers
- Where is my order? Tracking is emailed when the label is scanned. We ship within the United States only.
- I want to return something. Email or call for a return authorization within 30 days of the date your order was received.
- What is this charge? Card statements show MarivelleLifeMeasures.. Call us before disputing it and we can identify the order faster than a chargeback can.
- Am I subscribed to anything? No. Every order is a single one-time purchase with no recurring billing.
Personal information will not be shared with Third Parties. Please do not include card numbers or security codes in a message — customer service will never ask for them by email. See our Privacy Policy for the full detail.