Shipping Policy

What shipping costs

Nothing. Shipping is complimentary on every order, with no minimum spend and no surcharge for size or weight. The price you see on a product page is the whole cost of having it delivered, and the checkout summary shows shipping as Free Shipping on every order.

Where we ship

We ship within the United States only. That includes all 50 states and the District of Columbia. We do not ship to addresses outside the United States, we cannot ship to freight forwarders or mail-forwarding services, and we cannot deliver to addresses that a carrier will not serve.

How quickly orders leave

Orders are picked and packed at 5071 Ball Rd #4026, Cypress, CA 90630 and dispatched within one business day. Orders placed on a weekend or a public holiday are packed on the next business day. You will receive a tracking number by email as soon as the carrier scans the label.

How long delivery takes

Once a parcel is in the carrier network, delivery generally takes two to five business days depending on distance. Those are carrier estimates rather than guarantees — weather, holidays, and local carrier volume all affect the last leg. If tracking has not moved for more than three business days, contact us and we will chase it.

How orders are packed

Hygiene items ship sealed, in a padded mailer or box sized so nothing rattles. Kits ship in their hard case inside an outer box. Multi-item orders travel together in one parcel wherever the weight allows, and we will split a shipment rather than delay the whole order if one item needs an extra day.

Wrong or incomplete addresses

Please check your address carefully at checkout. If a parcel is returned to us as undeliverable because of an address error, we will contact you and reship it once at no extra charge. Repeat reshipments to a corrected address may be charged at cost.

If something arrives damaged

Contact us within seven days of delivery with your order reference and a photograph of the parcel and its contents. We will send a replacement or issue a full refund including shipping, and we will cover the cost of returning the damaged item. Never use a hygiene product whose seal arrived broken.

Returns

You have 30 days from the date your order is received to request a return. The full procedure, including what can and cannot be refunded, is on the Refund Policy page. The address returns go to is on the Fulfillment Address page.

Questions about a delivery

Call 866-476-4243 or email support@marivellelifemeasures.com with your order reference. Customer service is available Monday through Friday, 9:00 AM to 6:00 PM Mountain Time.